Voicemail

We can offer your callers the option to leave a message in your personal voicemail box or to take a message. The operators answer your calls and send them to your own personalized voicemail box that you check at your convenience. Many times we dispatch urgent/important calls to a cell phone or office and send routine calls to a voicemail. We also offer an email notification every time you receive a new voicemail. This saves your staff from having to check in with us for messages.

Text Messaging

Prefer your messages in writing to your phone? Get your messages sent to you via text to your small handheld device to ensure timely response to your customers.

Reception Service

Whether we are your part time or full time receptionist, we are here to offer excellent coverage for your business needs. Many of our clients use our service as their primary receptionist. We answer their calls like we are in your office. We get the callers name and then patch the calls to your desk or to your voicemail, cell phone, residence, smart phone (blackberry), etc.

On-Call Scheduling

An exciting new feature which allows you to send us your on call calendar anywhere from one week to one year ahead. Send us the names, the device (cell, pager, etc), and the days and times of coverage, and we will create a period profile custom designed for your business.

Web Message Retrieval

This is a feature which allows you or a staff member to log into our system and pick up your messages or Intelliforms. We answer your calls, and you choose when you get them.

Restaurant Reservations/To Go Orders

We can visit your website and send the data that way or we can create a form for you. Our agents are trained to get the responses you require needed for timely booking of orders, alleviating the stress on your staff during your peak times, and saving you payroll and benefit costs. You will receive your orders in real time.

Hotel Reservations

We can visit your website via your personal URL and send the data in real time. Our operators are trained to get the responses you need for timely booking of reservations and confirmations. We are here 24 hours a day, 7 days a week. Avoid paying an extra staff member; our staff is always here to respond to those far away travelers!

Online Appointment Setting

Online scheduling allows us to set your appointments at your selected dates and times. Using your existing scheduler or one that we design for you, we can alert you in real time to appointments made on your personal calendars while you're in the field or away from your computer. You can then log in to your PC or Blackberry to view or change your appointments. Our agents take your calls, book appointments and send an email or fax notification, saving valuable time for your staff to deal with your existing customers.

Product Order Forms

Our programmers work with you to create a custom order form for your products. Restaurants, hotels, and sales of all types enjoy this feature. We work closely with your staff designing a report that is sent to you in a Custom CSV format or a custom screen format. Receive your orders once a day or in real time via fax and email.

Intake Forms for TV Ads

Custom designed reports and forms are developed by our programmers to fit your phrasing and individualized needs. Operators are here 24 hours a day, 7 days a week to answer calls and submit the forms to you via email, fax and website.